Video Remote Interpreting (VRI) Service

More choice

Video Remote Interpreting (VRI) is now available as an alternative option to onsite interpreting. Vicdeaf Auslan Connections has been funded by the Victorian Department of Health and Human Services to establish a more flexible mode of Auslan interpreting via video conferencing.

VRI services can be delivered

  • To any other video conference unit (Polycom, Tandberg, Cisco etc)
  • To a desktop or laptop computer or tablet (with the free program ClearSea installed)
  • Via Skype to a desktop or laptop computer or tablet

In addition, Auslan Connections can work with an organisation’s existing systems to provide VRI services via these platforms.

Advantages of using the VRI service

  • Fast convenient access to interpreting services
  • Reduced wait times for an onsite interpreter
  • No travel times or cost for interpreting service
  • Access to interpreting service in rural and remote areas
  • Dedicated VRI Interpreters can accommodate on-demand or short notice bookings
  • Rates are based on the time the service is used and billed in 20 minute increments

Scope of the service

VRI works well in meetings between a deaf person and a small number of other people. 
Examples of situations where VRI works well:

  • Centrelink
  • Jobseeking appointment
  • parent teacher meeting
  • housing advice appointment
  • health appointment
  • legal advice

Large groups such as training, conferences or meetings work best with an interpreter onsite. This is because large groups are dynamic, with multiple people talking and interacting in a larger space.

Tips to ensure VRI goes well

  • Arrive or be ready for the appointment 15 minutes prior to the start time. This allows a good time to set up the link and make sure the camera is in the best possible position.
  • Before you use VRI for the first time it is ideal to test the service first. The VRI Coordinator will set up a time to ensure the technology will work on the day of your booking.
  • Talk to the interpreter and the person you are meeting with, if the set up is wrong or not working for you ask to change. Often background or height of the camera can be adjusted to make the picture less bright or more clear.

Technical requirements

  • A WI-FI or hard-wired Internet connection (preferred), or 4G wireless Internet.
  • A good quality webcam.
  • Sound equipment to suit the environment.

Information videos

Information Video for Service Providers including organisations who use the VITS credit line:

Information Video for deaf people learning to use VRI:

 

Tips to ensure VRI goes well

  • Arrive or be ready for the appointment 15 minutes prior to the start time. This allows a good time to set up the link and make sure the camera is in the best possible position.
  • Before you use VRI for the first time it is ideal to test the service first. The VRI Coordinator will set up a time to ensure the technology will work on the day of your booking.
  • Talk to the interpreter and the person you are meeting with, if the set up is wrong or not working for you ask to change. Often background or height of the camera can be adjusted to make the picture less bright or more clear.

Technical requirements

  • A WI-FI or hard-wired Internet connection (preferred), or 4G wireless Internet.
  • A small application called ClearSea, which can be downloaded here. Upon confirmation of the booking you will receive a username and password.
  • A good quality webcam.
  • Sound equipment to suit the environment.

More information about VRI

Would you like to know more about VRI?
Contact Auslan Connections:
P: (03) 9473 1117
Skype: ac-vic
SMS: 0438 723 342

Click here to be redirected to the Department of Health and Human Services VRI webpage. 


Vicdeaf acknowledges the support of the Victorian Government.

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