Scheduling Specialist - Interpreting
Expression Australia is a leading provider of Language Services, providing Auslan/English Interpreting, Deaf Interpreting, live captioning, note taking, transcription and translation services to a broad range of clients including people who are Deaf and hard of hearing, Government services, private sector businesses, education institutions, Health service and community service providers.
The Scheduling Specialist - Interpreting is also responsible for managing the allocation/rostering of the workforce and providing general information and day to day support. This role operates in a team environment, in a highly demanding service area where problem-solving, resilience and excellent interpersonal skills are essential.
Responsibilities include:
- Provide customer service, information and advice to clients about Expression Australia Services, and assist them with managing their booking requests.
- Manage the administration of booking requests, ensuring that staff are allocated/assigned to booking requests according to client preferences, their skill level and the nature of the assignment.
- Manage a busy workload, prioritise tasks, work within a team, and seek advice and support where needed
About you:
- Knowledge of the Deaf community and barriers faced by people who are deaf, Deafblind and hard of hearing.
- An understanding of Auslan and language variation.
- Fluency in Auslan with lived experience or formal qualifications is highly desirable; or Diploma of Auslan.
- Customer Service and Administration experience.
- Strong time management and organisational skills.
- Ability to problem solve and attention to detail.
- Ability to work in a fast paced team environment, manage stress and maintain a calm and professional demeanor at all times.
Application information
For more detailed information about this position, including job outcomes and performance indicators, please read the Position Description.
To apply, fill out the form at the link below.
Alternatively, you can email your resume and cover letter outlining your skills, experience and why you want to work for Expression Australia to: recruitment@expression.com.au - using the subject line: [Your name] – Scheduling Specialist - Interpreting.
We welcome applications in Auslan and/or English, applicants can submit applications either:
- Resume in English and (or plus) a Cover Letter in Auslan Video (up to 5 minutes) - applicants can send a link via YouTube,
- Resume and Cover Letter both in English