Types of Services

We offer a comprehensive suite of interpreting and communication services for Deaf, hard of hearing and hearing people in both Victoria and Tasmania.

Auslan/English Interpreting

Providing interpreting services between Australian Sign Language (Auslan) and English.  All Auslan interpreters are accredited by the National Accreditation Authority for Translators and Interpreters (NAATI) and hold either Professional or Paraprofessional qualifications.


Deaf Interpreting

Providing Deaf Interpreters who repeat, or relay, a message from Auslan into a highly visual form of communication that can be understood by sign language users who do not use standard Auslan.


Live Captioning

Through a partnership with Bradley Reporting, we provide remote and onsite live captioning services to Deaf and hard of hearing clients for a wide range of settings including, but not limited to, courts, conferences, educational settings and workplace meetings.   Live captioning can be viewed on a range of devices including PCs, laptops, tablets and smart phones. 


Notetaking

Providing notetakers to take notes at events and meetings, either when a Deaf or hard of hearing person is present, or as a mechanism to record proceedings.


Video Remote (VRI) and Skype Interpreting

VRI and Skype Interpreting provides Auslan and spoken language interpreting over the internet, using portable devices such as computers, laptops or tablets and enables the interpreter to be accessible from anywhere, interpreting the conversation between the Deaf and hearing person via webcam.


Funeral Interpreting

Vicdeaf, through Auslan Connections, provides funeral interpreting to the deaf community at no cost. This service applies to deceased deaf individuals, the deaf individual’s immediate family members, their partner’s immediate family, grandparents, aunts, uncles and cousins. The chart below outlines who is eligible to receive funeral interpreting from Vicdeaf.

Please click here for our Funeral Interpreting Guideline.


Emergency After Hours Interpreting

We provide an emergency after hours interpreting service. For bookings call (03) 9473 1174 – please note: fees apply.  Read below first.

All bookings received outside business hours that require interpreting services prior to the next day of business are considered an emergency after hours interpreting service.  After hours are: 5.00pm – 9.00am weekdays, weekends and public holidays. Please note that the minimum call out fee is $310.00 (GST inclusive) and the hourly rate is $170 per hour. Click here to download the information and fee estimations for this service. 

Once the terms and conditions have been discussed and agreed to, the minimum charge will apply unless an interpreter cannot be sourced. It is the responsibility of the organisation making the booking to pay for this service. It must not be passed onto the individual. 


Our friendly and knowledgeable team can assist you to determine the type of communication support that you require, by contacting us via: 
Telephone   (03) 9473 1118
TTY   (03) 9473 1199
SMS 0401 775 383
Fax (03) 9473 1144
Email vic@auslanconnections.com.au