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Make accessible communication part of your everyday service

Communication needs do not always arrive with advance notice.

A Deaf customer, employee, patient or community member may need to communicate with your organisation at any time. Without an appropriate interpreting solution in place, this can lead to delays, frustration and unequal access to important information and services.

BODI provides organisations with a more responsive way to connect with qualified Auslan interpreters when the need arises.

How BODI works

1. Your organisation accesses BODI

Approved team members access the BODI service when Auslan interpreting support is required.

2. Connect with an interpreter

BODI helps connect your organisation with a qualified Auslan interpreter through a secure, technology-enabled platform.

3. Communicate more effectively

The interpreter supports communication between your team and the Deaf person, helping create a more accessible and inclusive experience.

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Who is BODI for?

BODI is designed for organisations that need a responsive and reliable way to provide Auslan access.

This may include:

  • Government departments and agencies.
  • Emergency services.
  • Healthcare and community service providers.
  • Customer service and contact centre teams.
  • Corporate workplaces.
  • Human resources and recruitment teams.
  • Education providers.
  • Organisations delivering public-facing services.
  • Businesses supporting Deaf employees or customers.

When could BODI be used?

BODI may support communication in situations such as:

  • A Deaf customer seeking assistance.
  • An unplanned appointment or service request.
  • A workplace conversation involving a Deaf employee.
  • A customer service or contact centre enquiry.
  • Access to essential information or support.
  • A short-notice communication requirement.
  • A situation where an onsite interpreter is not immediately available.
  • After-hours or time-sensitive communication, subject to service availability.

Why organisations choose BODI

Responsive access

Support communication needs when they arise, including situations that may not have been planned in advance.

Qualified Auslan interpreters

Connect with experienced interpreters who understand the importance of accurate, respectful and professional communication.

Technology-enabled

BODI uses technology to make interpreter access simpler and more responsive for organisations.

Greater accessibility

Help Deaf customers, employees and community members access your organisation’s services more equitably.

Backed by trusted experience

BODI is powered by Expression Australia, an organisation with more than 140 years of connection to Deaf and Hard of hearing communities.

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Supporting emergency and essential services

Accessible communication can be especially important in emergency, health, government and community service settings.

BODI can help organisations strengthen their ability to communicate with Deaf people when information is urgent, important or time-sensitive.

For emergency-service agencies and organisations attending AFAC26, BODI provides an opportunity to explore how technology-enabled interpreting can support more accessible service delivery.

BODI and AEI

BODI and Auslan Emergency Interpreting are separate services designed for different purposes.

BODI is a business-to-business service that helps organisations access Auslan interpreting support for their customers, employees and service users.

Auslan Emergency Interpreting supports communication access in emergency situations.

Expression Australia can help your organisation understand which service or accessibility solution best suits your needs.

Build a more accessible organisation

Providing access to Auslan interpreting demonstrates that your organisation is prepared to communicate more inclusively with Deaf customers, employees and community members.

Expression Australia can work with your organisation to understand your communication needs, demonstrate the BODI platform and discuss an appropriate service arrangement.

Frequently Asked Questions

BODI stands for Business On-Demand Interpreting.

BODI is designed for organisations, including businesses, government departments, healthcare providers, emergency services and other customer-facing teams.

BODI is a business-to-business service. Individuals seeking interpreting support can contact Expression Australia to discuss the most appropriate service for their needs.

BODI provides another option for organisations requiring responsive interpreting access. Pre-booked interpreting may still be more appropriate for scheduled meetings, appointments, events or longer engagements.

BODI is designed to provide a more responsive interpreting pathway, including for short-notice needs, subject to interpreter availability and the organisation’s service arrangement.

Yes. Expression Australia can provide further information and discuss a BODI demonstration with your organisation.

Enquire about BODI

Complete the form below and a member of the Expression Australia team will contact you to discuss your organisation’s needs.